Enfield (United Kingdom)

Our fees have remained unchanged for the past two years, as we try our utmost to maintain prices at the most competitive rates, whilst providing customers with the best possible service.  We rarely ask for money up front, only when an assignment is fully completed and to the satisfaction of the customer.

WE DO NOT CHARGE CALL-OUT FEES AND ALSO APPLY A NO FIX NO FEE POLICY (Subject to the conditions shown below)

The NO FIX - NO FEE POLICY does not apply, when it is technically not possible to resolve a problem over which the technician has no control.  For example: Where a computer has become so seriously infected with a virus, spyware or the Operating System has become, and initial action does not repair the defect, and it is recommended that the Operating System be reinstalled, but the customer is unwilling for this course of action to be taken, a fee for the initial attempt to resolve the problem will be payable.  In addition, if the problem is Internet related and the fault is found to be due to a defective telephone or cable connection, an account has not been activated by the Internet Provider (ISP), a fee for attendance will be payable.

The following is a breakdown of our current charges:

For routine call-outs and non-project assignments, the first hour is charged at £40 (minimum charge).  Every successive hour is calculated at 15 minutes intervals.

EXAMPLE:  A technician is called to deal with a software problem that takes 1 Hour 45 Minutes to complete.  The cost of the call will not be £40 for the first hour (minimum) plus £30 for the additional 45 minutes, making a total charge of £70.  Where it is necessary to acquire replacement parts, the cost of the parts will be added to the final invoice and be listed as individual items.

All efforts are made to keep time periods to an absolute minimum, and in the majority of cases most common computer problems can be dealt with within the first hour, however, depending on the complexity of the problem and overall condition of the computer and software, that period may well be extended.

WINDOWS BUNDLE INSTALLATION

For those customers requiring a complete Windows and Software Application installation, we offer a bundled installation for a FIXED FEE of £125.  This includes manually installing a Windows Operating System together with any software that the customer wished to be included.  It also includes the hard drive being partitioned (electronically divided into sub-drives) which provides additional drive space to store personal data and a disaster recovery "Image". Where the final image is not too large, it is often possible to provide a backup of it on a DVD disk.

VIRUS REMOVAL SERVICE

Virus removal can often be an unpredictable process, that can be completed fairly quickly or if the infection is deeply embedded in a system it can take several hours to clean a computer.  Even if the computer is thoroughly cleaned, there may be damage to the file system, requiring the Windows Operating System to be reinstalled. 

Therefore, to reduce the cost to the customer there are two options available for this service: 

A technician either sits at the computer until the job is completed based on the above standard hourly rate, or the computer is removed to base where a FIXED FEE of £75 will apply no matter how long the process takes to complete.  Even if the Windows Operating System has to be reinstalled at the end of the process the FIXED FEE will still apply.