| WE DO NOT CHARGE A CALL-OUT FEE AND
ALSO APPLY A NO FIX - NO FEE POLICY (See conditions on Home Page) |
The following is a breakdown of our
current charges:
For routine call-outs and non-project related assignments, the first hour is
charged at £35 (minimum charge).
For every successive hour, the rate reduces to
£30 per hour and is
calculated on a 15 minute interval.
EXAMPLE:
A technician is called to deal with a software problem that takes
1 Hour 30 minutes
to complete. The cost of the call will be
£35 for the first hour (minimum) plus
£15 for the additional 30 minutes,
making a total charge of £50.
Where it is necessary to acquire replacement parts, the cost of the parts will
be added to the final invoice and be listed as individual items.
We do our best to keep time periods to a minimum, and in the majority of cases
most common computer problems can be dealt
with within the first hour however,
depending on the complexity of the problem and the overall condition of the
computer, that period may be extended.
SOFTWARE BUNDLE INSTALLATION
For those customers requiring a complete Windows and Software Application
installation, we can offer a bundled installation for a one-off fee of
£125. Such installations are best carried out at our office, and
therefore collection and delivery of machines is FREE!
|
This installation does not include
the cost of a Windows-based Operating System
(Customers must either provide their own genuine copy of Windows or a version can be purchased on their behalf) |
|
£75 £25 £25 per hour £35 per page [FREE initial design template] £15 per exam simulation Normal hourly rate applies Normal hourly rate applies |
N.B. Software installation fees are based on
the installation of software that has been supplied by the customer. If
software or Windows Operating System installations are required, and it is
necessary for us to supply the relevant software, there will be additional
charges for the supply of each individual software package, which we can
purchase on behalf of a customer. As qualified System Builders we are able to
acquire various software packages at competitive prices.
PROJECT INSTALLATIONS
Projects, such as networking which will normally require more complex work, will
be the subject of a FREE! planning service, which will include
a survey and report detailing the estimated costs for the supply and
installation of hardware, software, the installation process and any 0n-going
maintenance or support that may be required on completion.