REPAIRS AND UPGRADES
No matter how good a computer system is, at some stage it is very likely
that it will either require some form of repair or upgrade, in order to
replace a defective component, extend the life of the machine or improve on
performance.
You never know when a component is going to fail and quite often defects can
be brought about by forces outside of the control of the user, such as an
electrical fault, or one component becoming defective and causing another to
fail simultaneously.
Components that fail due to normal wear and tear include:
- Power Supply Units (PSU)
- Hard Drives
- CD/DVD-ROM Drives
- Monitors
- Floppy Drives
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Major problems can also be caused when components such as the motherboard or
processor (CPU) fail. Quite often motherboard defects are caused by
electrical faults or surges or ESD (Electro Static Discharge).
It is not uncommon for a failing power supply unit, that is emitting
irregular electrical impulses, to also cause a serious motherboard defect,
requiring a replacement to be installed.
Improper handling of sensitive components can often cause defects brought
about by ESD (Electro-Static Discharge) which is a powerful
electrical charge given off by the human body, and can cause serious damage
to computer components. It is for this reason that extreme caution
must be taken when handling computer equipment, during a repair or upgrade
process.
We have an immense amount of experience in carrying out both repairs and
upgrades, and always adhere to commonly used precautionary procedures when
handling sensitive computer components.
LAPTOPS
Due to the nature of the the construction of laptop computers, field
repairs are limited to upgrading memory,
replacing hard drives and all forms of software
installations or repairs. Laptops that require repairs to
either the monitor, or any component installed beneath the integrated
keyboard, which in the case of laptops can include the
processor, sound and video components and
the electrical connections to which the power supply
adapter is inserted are best repaired or replaced by the original
manufacturer or a registered agent for the particular model of laptop.
In the case of desktop computers, we do not normally advise users to
purchase an extended warranty, however, in the case of laptops, and
because the cost of repairs to such machines can be expensive, we would
always ask potential laptop purchasers to consider acquiring an extended
warranty to cover both accidental damage, or wear and tear type defects.
Accidental damage cover can also be included in home insurance policies,
but should be carefully checked to ensure the computer has appropriate
cover.
UPGRADES
Sooner or later there will come a time when a computer no longer performs as
well as it did when first purchased. The decision then arises as to
whether to purchase a brand new machine, or carry out some form of upgrade.
Quite often the upgrade path is the most cost-effective way to proceed.
A new motherboard, processor and RAM memory can make a great difference to
the performance of an ailing computer.
N.B. Please note that the installation of new motherboard may in
many cases require that the Windows Operating System be re-installed. This
is because motherboards come complete with specific software/hardware driver
requirements, which an existing Windows installation may not recognise or be
compatible with. This often leads to a failure of Windows to start up
correctly, or display the infamous "Blue Screen of Death" as shown
below.

WARNING: Microsoft's software licensing policy - OEM (Windows
Operating Systems)
If you purchase a computer from an OEM (Original
Equipment Manufacturer) which includes the majority of the
large computer production companies such as DELL and
PC World, and the motherboard becomes defective, It is
advisable to acquire an exact copy of the original board in order for
the existing Windows Operating System to be re-installed, and activated.
This is because Microsoft consider that the motherboard is the most
critical piece of hardware within a computer on which software
activation is calculated. Any change of motherboard, where it is not an
exact match to that of the original, will constitute the computer being
possibly classified as a new PC for the purposes of Windows Operating
System licensing. In situations such as this, a user will need to
telephone the Microsoft Activation Help-Desk and explain why it has been
necessary to change the motherboard. In the majority of cases
Microsoft will issue an override product key allowing the operating
system to be re-installed and activated with the replacement
motherboard.
Both large and small system builders normally install what is termed
OEM versions of Windows, which is far cheaper than the
more expensive retail versions, and is an important factor when
attempting to keep costs as low as possible for the benefit of the
consumer. As such when installed on one PC the software cannot be
transferred to a second machine, however, it is permitted to transfer
the whole PC complete with the Windows installation to a third party.
Failure to adhere to these strict software licensing rules is considered
a breach of copyright and can lead to legal action be instigated by
Microsoft, the penalties of which can be very severe.
If you are unsure of what the consequences of upgrading or replacing
computer components might be, we will be happy to deal with all the
problems associated with the replacement of parts and liaising with the
Microsoft Activation Help-Desk should the need arise as part of an
integrated repair or upgrade service.