REMOTE ACCESS SUPPORT
Traditionally, Remote Access Support was restricted to companies
with medium to large networks, and allowed I.T. Support Staff to
access a user's computer over the network and carry out
troubleshooting and software repairs or assist a user to complete a
particular task. However, this process is now widely used by
I.T. Support companies with both staff and customers spread over
large environmental areas. Computech 2000 also offers this
additional service for a small annual fee.
HOW DOES IT WORK
Computech 2000 has access to a secure Internet-based Control Console. A small software plug-in is then installed on a customer's computer that allows the Control Console to communicate with the computer using an encrypted link over the Internet. The secured / encrypted connection requires a secret I.D. and password to be created for each separate computer that is connected to the Console, which ensures that the connection is not compromised.
If a customer requires assistance or support, they email or telephone the details of the request in the normal manner, and if the problem cannot be resolved verbally or via email, a remote access connection will be activated. This will allow only Brian King to login to a user's computer and assess the problem. During the connection it is also possible to communicate with the user either via the built-in messaging feature or verbally on the telephone. For this process to work effectively, a broadband connection is essential. The following diagram provides a simple visual guide of how the Remote Access System works.
HOW DOES IT WORK
Computech 2000 has access to a secure Internet-based Control Console. A small software plug-in is then installed on a customer's computer that allows the Control Console to communicate with the computer using an encrypted link over the Internet. The secured / encrypted connection requires a secret I.D. and password to be created for each separate computer that is connected to the Console, which ensures that the connection is not compromised.
If a customer requires assistance or support, they email or telephone the details of the request in the normal manner, and if the problem cannot be resolved verbally or via email, a remote access connection will be activated. This will allow only Brian King to login to a user's computer and assess the problem. During the connection it is also possible to communicate with the user either via the built-in messaging feature or verbally on the telephone. For this process to work effectively, a broadband connection is essential. The following diagram provides a simple visual guide of how the Remote Access System works.
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NOTE: The remote access connection uses a minimum
of 256-bit encryption. We do not access a user's computer
without first seeking authority to do so.
Why have such a service? It provides a quick analysis of a problem and can often prevent the need to make a physical visit, thereby saving time and money for both IT Support Staff and Customer alike.
Following an initial remote examination of the computer, we will be in a better position to determine whether the problem can be fixed remotely, or whether a personal visit will be required. Whatever the result, the process helps to eliminate the "Hit & Miss" speculation often associated with attempting to analyse a computer-related problem via email or over the telephone.
The cost of the service is £50 per annum, and allows an unlimited amount of remote connections during any 12 month period, and is payable following the installation of the connection software. It must also be noted that repairs of this nature are normally limited to dealing with software related problems, although with verbal guidance hardware defects have been resolved by the user.
This service was originally restricted to "Registered" customers, but has now been extended to include casual users who can purchase an annual account as a standalone service.
Users wishing to take advantage of this service, ask further questions, should do so by completing the Feedback Form on the Contact Us page.
Why have such a service? It provides a quick analysis of a problem and can often prevent the need to make a physical visit, thereby saving time and money for both IT Support Staff and Customer alike.
Following an initial remote examination of the computer, we will be in a better position to determine whether the problem can be fixed remotely, or whether a personal visit will be required. Whatever the result, the process helps to eliminate the "Hit & Miss" speculation often associated with attempting to analyse a computer-related problem via email or over the telephone.
The cost of the service is £50 per annum, and allows an unlimited amount of remote connections during any 12 month period, and is payable following the installation of the connection software. It must also be noted that repairs of this nature are normally limited to dealing with software related problems, although with verbal guidance hardware defects have been resolved by the user.
This service was originally restricted to "Registered" customers, but has now been extended to include casual users who can purchase an annual account as a standalone service.
Users wishing to take advantage of this service, ask further questions, should do so by completing the Feedback Form on the Contact Us page.